Returns & Refunds policy

Returns & Refunds Policy

We want you to love your CC Skin & Soul experience! If you are not completely satisfied with a product you purchased, please contact us within 14 days of receiving your order to discuss a return or exchange.

Product Returns

• Products must be unused, unopened, and in their original packaging to be eligible for a return.

• For hygiene and safety reasons, we cannot accept returns of opened or used skincare products.

• Sale items and gift cards are final sale and are not eligible for refunds.

• Customers are responsible for return shipping costs unless the item was received damaged or the wrong item was sent.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the item. We will work with you to provide a replacement or appropriate refund.

Refunds
Once your return is received and approved, your refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

If you have questions about a return or refund, please contact CC Skin & Soul before sending an item back.